FAQ
If you need technical support, please send
an email to: support@hongsoft.info, clearly
describing the problem you are encountering.
Normally we will reply to you within 24-48
hours.
Q1:How to report bugs?
Please email any bugs or suggestions to support@hongsoft.info.
Q2: Do I need to register
the software?
No, Hongsoft video converter is a free software.
Q3: How long will it take to get your supporting
response?
We promise to answer you within
within 24-48
hours. But in most cases you'll
get our response
in a few hours or immediately.Q4: Does Hongsoft
video converter support converting Flash SWF file to other video
formats?
The answer is yes if the Flash SWF file only contains video.
Q5: Windows Media Player only plays audio when I
playback the output AVI file and shows I need to download certain
codec. Why?
The codec for AVI output in our program includes DivX, XviD, etc. If you
do not have this codecs installed on your PC, you will not be able
to play the file. Please download DivX codec from www.divx.com, and
XviD codec from www.xvid.org, both for free. After installations,
Windows Media Player will be able to play AVI files produced by our
program. Q4: I can not convert realmedia(.rm
or .rmvb) to WMV9 format,Why?
You need to install Real Alternative software. You can download it in the
download page or go the website:
http://www.codecguide.com/download_real.htm
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